Need Assistance? Net10 Makes It Easy

Get customer service your way to suit your busy schedule.

Setting up your phone, managing your service plan, and troubleshooting issues with your device can be confusing. Luckily, there are more ways than ever before to get the help you need. At Net10, we want to make it simple and stress-free to enjoy your phone, even when you'd rather not call our customer service reps. If you have a question for Net10, take advantage of these helpful resources.

Woman smiling holding phone

Text helpline

One of the fastest and easiest ways to get assistance is by texting us. All you have to do is text one word to 611611∆, and you’ll get an immediate response. For example, if you need to learn how to install a SIM card on your phone, text SIM to 611611∆. For help using Wi-Fi on your device, text WIFI to 611611∆. You can also use this feature to buy service plans, add airtime, check your Service End Date, add the Net10 Amazon Alexa Skill, and much more. See the complete list of keywords to find what you’re looking for.


Want to speak to a Net10 customer representative, but don’t want to call? Chat online instead. The service is available from 8:00 a.m. – 11:45 p.m. seven days a week. Just go to and click to chat for personalized assistance.

My Account app

Another great way to find assistance is through the Net10 My Account app. It’s free to download to both iOS and Android devices. Once you log in, you can view your account status, manage your service plan, and find stores near you. You can also get support if you have any questions or need help at any point.

You can rely on Net10

At Net10, the future of customer service is here.

At Net10, the future of customer service is here. Using your phone should never be frustrating. In addition to the text helpline, chatbot, and app, you can always give us a call or visit our online tech support center for additional information. Not currently a Net10 customer? It's easy to get started with no contracts, no extra fees and 30-day Unlimited Plans starting at just $20. Check out our phones, or learn more about how you can bring your own phone today.

∆By texting keywords to 611611 you are consenting to receive response messages. Message and Data rates may apply. Please refer always to the Privacy Policy at